Política de reembolso
Delivery and returns
Thank you for your order!
Changed your mind?
If you changed your mind or the products are not quite as you expected, we’re sorry to hear that! You can return your ordered items up to 14 days after receipt. Within 14 days after we have received the returned product or that you have sent us a shipping confirmation, we will refund the full order amount including shipping costs to your account in the event of a full cancellation. If you cancel only part of the order, we will refund the requested products excluding shipping costs. The costs for return to our warehouse are for your own account.
Reason for return
- Ordered too many items?
- Chose the wrong size?
- Not satisfied with the product?
Be sure to mention the reason for your return on the return form. You are also very welcome to send an email to firstname.lastname@example.org and we will be happy to help you choose a suitable alternative.
- A problem with the product?
If the product was damaged when it arrived or got damaged during normal use, please send pictures of the product to email@example.com first and we will send you the necessary documents.
How to return your product
Package the item(s) as safely as possible (if possible in its original packaging) and include the completed return form. Please return your parcel to:Active Ants
3433 PL Nieuwegein
Delivery and execution
- All goods and services are delivered to the address provided by you when ordering.
- When a good is in stock it will be delivered to the delivery address within a maximum period of 2-3 working days. If a good is not in webshop stock, it wil be delivered at the delivery address within a period of 9 working days.
- If we are not able to deliver on time, we will always notify you before the to the end of the delivery period. If we do not, you can cancel your order for free. In that case we will refund you within 30 days after dissolution of the agreement.
- The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.
- If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. You have to use the enclosed “return form” for this. If you have any questions while filling in this return form, you can contact one our employers on the email address firstname.lastname@example.org.
We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.
Right of withdrawal
- If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery or the conclusion of the contract. You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by you). Within 14 days after we have received your order back or you have provided us a shipping slip, we will refund the full purchase price using the same method of payment that you have already used. If this is not possible, we reserve the right to make a refund using another payment method
- The direct costs of the return of the goods will thus be at your expense. We will indicate the costs of the return or make an assessment of the costs, if it is not reasonably possible to calculate them in advance.
- We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.
- We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wishes to retain them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below.
- You can return you package through post or courier.
- In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in the case of delivery of goods, you can fill out the form below and send it to Fidella – QLEVR Netherlands, Zeelandhaven 8, 3433 PL Nieuwegein. We will send you an acknowledgement of your withdrawal by email.
Retoure AA NL / Nieuwegein
3433 PL Nieuwegein
I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products:Order number:
Reason of return:
Name of the consumer(s):
Adress of the consumer(s):
Signature of the consumer(s) (only in case of a notification on paper):
(*) Cross out the incorrect option.