Help and contact

Information and help

If you want to register as a retailer, carry consultant or diaper consultant, please follow this link:

Registration form

We would be pleased to send you our special rates for baby wearing consultants and retailers.
Please create an account and choose “Are you a retailer/carry consultant/diaper consultant?“.
We will check your request and activate your account for orders in our online shop.

Please note: You get special rates for demonstration models only as a carry consultant!

The activation is a four step process:
1. Registration
2. Confirmation of registration
3. Review
4. Activation

After creating your account you will receive a confirmation within one workday.
You do not have any special rates right now!
We will review your data and activate you for special rates and conditions within the following workday.
In total the process will take two workdays. You will receive another confirmation E-Mail afterwards.

We only accept orders at our online store.

Please make your order directly at our online store. Here, you will quickly be guided through the ordering process.

If you do not have a customer account, please use the button "Create new customer account" and insert your personal data. Required fields are marked (*). Please add your preferred quantity of products to the basket and click "Continue to your order".

During the next two steps you can choose your shipping and payment options. Afterwards, you can check your order again. If you want to leave a note, you can use the text field in the last step of the ordering process. 

After completing your order you will receive an e-mail confirmation. If you choose bank transfer as payment option this mail will include our account details. If you have chosen another payment option you will be forwarded to the selected payment service provider to perform your payment.

If you do not receive the order confirmation mail, please check your spam folder and the used e-mail address. 

After completing the ordering process you will receive an e-mail confirmation including an overview of the ordered products, invoice address, delivery address and payment details. There will also be an E-mail confirmation for the receipt of payment and the shipment of your order so you are always informed about the order status. If you do not receive the confirmation mails, please check your spam folder and the used E-mail address. 

Additionally, you can log into your account where you can find information regarding your order, the payment and shipping status. 

> Customer area and overview of your order

If you choose bank transfer as payment option, you will receive a confirmation mail including our account details. Please use your order number and last name/company name as reference to allow for easy allocation. If you do not receive the order confirmation mail, please check your spam folder and the used E-mail address. 

When paying by payment service provider like PayPal and Sofortüberweisung.de, please login to your customer account, open the detailed view of your order and click "Pay now". You will be forwarded to the selected payment service provider to perform your payment. 

> Customer area and overview of your order

Please note, later payments by "credit card" and payments "on invoice" or by "direct debit" are not possible later and can only be done during the ordering process. In such cases please use bank transfer for your payment. 

Available item (on stock) are always shipped on the workday after the receipt of payment. For the receipt of payment you will receive an E-mail confirmation. 
For preorder items you can see the shipping date on the product page and in your order confirmation. 

When your order is shipped you will receive a shipping confirmation including tracking details. Additionally you can log into your account where you can find information regarding your order, the payment and shipping status. 

If you do not receive the order confirmation E-mail, please check your spam folder and the used E-mail address. 

A direct modification of an order, e.g. of the product choice, after the deal of ordering sth. in our online store is impossible.

If you want to order more products, please start a new order process. Here, you have the possibility to leave a message in the annotations, that you would like to have all products shipped together.

If you want to withdraw from the purchase contract, please cancel your order. Please pay attention to the fact, that we only can cancel entire orders. Already paid amounts will be refunded.

A cancellation of your order is only possible, if the order has not been paid yet. If your order is already paid, there is no possibility of cancellation.

To start the process of cancellation, please fill out the following form: 











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To revoke your order you can follow this link and fill out the form:

Revocation form

Please excuse us, that you have received the wrong product. We will gladly replace it for you.

Therefore we kindly ask you to fill out the following form, so we can process your request.














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Please send us a description of the malfunction and how it occured and upload a picture of the batchlabel, which can be found below the washing instructions (on baby carriers, wraps and slings) together with a picture of the occuring malfuction.
















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Contact






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We recommend to use the Fusion carrier from the 3rd month. All baby carriers are tested between 3,5 kg and 15 kg (7.5 lbs to 33 lbs). So, technically you can use our Fusion from that time on.
Our Fly Tai New Size is suitable from the 3 month.
The infinite adjustability allows settings for very small babys. However, due to the width of the back panel, it would not fit optimally to a newborn.
For newborns please try our Fly Tai Baby Size.
Mostly, this issue comes from a bridge that is set too small. This leads to pressure marks in the thigh area.
You can adjust the bridge just a bit wider to alleviate the pressure. Alternatively, if your baby is still small and you have to adjust the backpanel to a very small size, it might be better to use our Fly Tai Baby Size, first. The Fly Tai Baby Size has padded leg openings.