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Help and contact

On the following pages you can find all the important information and answers for the most frequently asked questions about your delivery.

Information and help

If you want to register as a retailer or carry consultant, please follow this link:

Registration form

We would be pleased to send you our special rates for baby wearing consultants ("Fidella® Friends") and retailers.
Please create an account and choose “Are you a retailer/carry consultant“.
We will check your request and activate your account for orders in our online shop.

The activation is a four step process:
1. Registration
2. Confirmation of registration
3. Review
4. Activation

After you have registered, you will receive a confirmation.
At this moment you do not have any special conditions!
Within one working day we will check your details and activate your special conditions.
You will then receive another confirmation e-mail.

After completing the ordering process you will receive an e-mail confirmation including an overview of the ordered products, invoice address, delivery address and payment details. There will also be an E-mail confirmation for the receipt of payment and the shipment of your order so you are always informed about the order status. If you do not receive the confirmation mails, please check your spam folder and the used E-mail address. 

Additionally, you can log into your account where you can find information regarding your order, the payment and shipping status. 

> Customer area and overview of your order

If you choose bank transfer as payment option, you will receive a confirmation mail including our account details. Please use your order number and last name/company name as reference to allow for easy allocation. If you do not receive the order confirmation mail, please check your spam folder and the used E-mail address. 

When paying by payment service provider like PayPal and Sofortüberweisung.de, please login to your customer account, open the detailed view of your order and click "Pay now". You will be forwarded to the selected payment service provider to perform your payment. 

> Customer area and overview of your order

Please note, later payments by "credit card" and payments "on invoice" or by "direct debit" are not possible later and can only be done during the ordering process. In such cases please use bank transfer for your payment. 

Available item (on stock) are always shipped on the workday after the receipt of payment. For the receipt of payment you will receive an E-mail confirmation. 
For preorder items you can see the shipping date on the product page and in your order confirmation. 

When your order is shipped you will receive a shipping confirmation including tracking details. Additionally you can log into your account where you can find information regarding your order, the payment and shipping status. 

If you do not receive the order confirmation E-mail, please check your spam folder and the used E-mail address. 

A direct modification of an order, e.g. of the product choice, after the deal of ordering sth. in our online store is impossible.

If you want to order more products, please start a new order process. Here, you have the possibility to leave a message in the annotations, that you would like to have all products shipped together.

If you want to withdraw from the purchase contract, please cancel your order. Please pay attention to the fact, that we only can cancel entire orders. Already paid amounts will be refunded.

A cancellation of your order is only possible, if the order has not been paid yet. If your order is already paid, there is no possibility of cancellation.

To start the process of cancellation, please fill out the following form: 











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To revoke your order you can follow this link and fill out the form:

Revocation form

Please excuse us, that you have received the wrong product. We will gladly replace it for you.

Therefore we kindly ask you to fill out the following form, so we can process your request.














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Erlaubte Dateiendungen: jpg, jpeg, pdf, docx, bmp, tiff, gif,png, maximale Dateigröße: 200000KB



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Please send us a description of the malfunction and how it occured and upload a picture of the batchlabel, which can be found below the washing instructions (on baby carriers, wraps and slings) together with a picture of the occuring malfuction.
















Erlaubte Dateiendungen: jpg, jpeg, pdf, docx, bmp, tiff, gif,png, maximale Dateigröße: 200000KB


Erlaubte Dateiendungen: jpg, jpeg, pdf, docx, bmp, tiff, gif,png, maximale Dateigröße: 200000KB


Erlaubte Dateiendungen: jpg, jpeg, pdf, docx, bmp, tiff, gif,png, maximale Dateigröße: 200000KB


Erlaubte Dateiendungen: jpg, jpeg, pdf, docx, bmp, tiff, gif,png, maximale Dateigröße: 200000KB



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Contact






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